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| 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series) | 
 enlarge | Author: Andrew Griffiths
Publisher: Allen & Unwin
Category: Book
List Price: $14.95
Buy New: $9.09
You Save: $5.86 (39%)
Buy New/Used from $7.99
Avg. Customer Rating:  (2 reviews)
Sales Rank: 1089806
Languages: English (Original Language), English (Unknown), English (Published)
Media: Paperback
Number Of Items: 1
Pages: 256
Shipping Weight (lbs): 0.6
Dimensions (in): 8 x 5.5 x 0.9
ISBN: 1741750083
Dewey Decimal Number: 658.812
EAN: 9781741750089
ASIN: 1741750083
Publication Date: April 1, 2007
Availability: Usually ships in 1-2 business days
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| Editorial Reviews:
Product Description
Full of practical tips to improve customer service and maintain a level of excellence, thisresource helps businesses attract new customers and keepregular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Helpful tips, such as giving regular customers a contact number for outside normal business hours,offer great ideas for speeding up customer-service transactions for busy owners and managers. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze competition efficiently.
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| Customer Reviews:
Its too easy really April 25, 2008
The best thing about this book is that you can start at Number 1 and continue implenting idea after idea until you reach 101. Actually, the best bit about the book is that you get a surprise when you hit 101 - because your journey is not over yet.
Each idea contained within these pages will raise your service standards a little more and if you could do say 25-30 of them on a regular basis, you would be so far ahead of the competition they would be considering closing
Perfect and practical ideas! May 21, 2003
4 out of 4 found this review helpful
This book is very valuable and practical. OVer and over again when I read this book I thought; "wow, that idea I gotta implement right now". Its very down to earth and doesnt just talk about the stuff, It tells you the nuts and bolt on how to implement it! This book is great and I highly recommend it!
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